HELP SYSTEM

We strive to diagnose problems with the site and/or products of OtwellMusic in a timely manner. Please be patient as we work to rectify any problems you have encountered.

Please choose from the topics below, email us at Support@OtwellMusic.com, or call us at 216-435-1376 (please leave a message if necessary).

Account & Shopping

Login or Password reset assistance
Report Fraud or Identity Theft
Shopping Cart problems
Terms and Conditions
Bulk orders, B2B, tax exempt organizations

Products

Add your MP3 collection and sync to your player
How do I get the MP3 collection on a mobile device without a computer?
How to balance sound levels
File a damage report for products received
Report a change request (music or music lesson content problem or typos)
Request a new feature or a new product
Report a website problem (website broken web link or inoperable website functionality)