How can we help?

Create an account with your email address, or sign in to an existing account. Your login ID is your email address.

Open password recovery and enter your account email. If the address is registered, you will receive a reset link that expires in two hours. Check your spam folder if it does not arrive.

Two-factor authentication sends a six-digit code to your login email after your password is accepted. Signed-in users can turn it on or off under Account settings. Keep access to that email account because a new code is required when you sign in.

Use Account settings. A password change requires your current password and a new password of at least eight characters.

Depending on the plan, membership can include protected browser streaming, album and catalog playback, optional shuffle, subscriber videos, photo galleries, and PDF scores when available. See the current offering on the Subscribe page.

Checkout and billing are securely hosted by Lemon Squeezy, the merchant of record. Otwell Music does not receive or store your full card number.

Access begins after the secure payment confirmation reaches Otwell Music. This normally happens shortly after checkout. Refresh the library after a brief wait; contact support if access still does not appear.

Sign in and choose Manage membership from the Library, or use the billing-portal link on the Subscribe page. When applicable, access continues through the paid period.

Open the Library and choose a track, an album, or the complete catalog. Playback occurs in your browser. Shuffle appears only when that feature is available.

Available scores appear beneath their album. Select a score to open the protected PDF in a new browser tab. Scores are included only for albums where they are listed.

Use the Audio, Images, and Videos tabs in the Library. Image category tabs narrow the photo gallery, and selecting a photo opens the image viewer with previous and next controls. Available media depends on your membership plan.

Confirm that the browser tab and device are not muted, raise the media volume, and try a current version of another browser. Some mobile browsers require you to press Play before audio begins. Sign in again if your session has expired.

Enrollment, checkout, shuffle, PDFs, and billing tools may be temporarily unavailable while the site is being maintained. The page will show a notice when a feature is unavailable.