HELP SYSTEM

We strive to diagnose problems with the site and/or products of OtwellMusic in a timely manner. Please be patient as we work to rectify any problems you have encountered.

Please choose from the topics below, email us at Support@OtwellMusic.com, or call us at 440-853-6848 (please leave a message if necessary).

Account & Shopping

• Login or Password reset assistance
• Report Fraud or Identity Theft
• Shopping Cart problems
• Terms and Conditions
• Bulk orders, B2B, tax exempt organizations

Products

• Add your MP3 collection and sync to your player
• How do I get the MP3 collection on a mobile device without a computer?
• How to balance sound levels
• File a damage report for products received
• Report a change request (music or music lesson content problem or typos)
• Request a new feature or a new product
• Report a website problem (website broken web link or inoperable website functionality)